Cats Exclusive Store Return Policies

Cats Exclusive Store Return Policies

All of our retail products are returnable if item is defective or unused or if on list of items below that are 100% guaranteed. The time period for returns is either 10 days or 30 days. Following is the list of requirements. Anything not listed will have a 30 day return policy. At the time of return you will be offered an exchange, credit or full refund.

Returnable Items With 100% Satisfaction Guaranteed:

  • Dry foods, even if opened, in original packaging
  • Canned foods, unopened, if not expired
  • Unused litter, even if opened, in original packaging, at least 1/2 full bag
  • All CET dental products
  • All Vetri-Science chews and products
  • All hairball treatments
  • Anti-Icky-Poo
  • Urine Off Odor and Stain Remover
  • All Feliway products (after calling Tech Support)
  • Fleago house treatment
  • Furminator (with original packaging)

Items returnable if returned within 10 days of purchase and in resalable condition (with no visible signs of wear or cat hair) with original tags on and/or boxes unopened:

  • Beds and mats
  • Cat furniture/trees/scratching devices
  • Cat carriers
  • Drinking fountains
  • Collars, leashes, and harnesses
  • Dishware and placemats

Not returnable unless defective, or unused, with original tags on within 30 days of purchase:

  • Toys
  • Catnip and treats
  • CDs/DVDs
  • Grooming products (except Furminator)
  • Litter pans and scoops

All sales final on clearance merchandise.

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