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If they are unused, in the original packaging, and it is within 45 days of purchase, some of our products may be returned. They must be accompanied with the original receipt, unless we have your account information on file. If you find that a product is defective upon using it, it can be returned. In either case, you will be given the choice of an exchange, account credit, or a full refund.
Returnable Items With 100% Satisfaction Guaranteed:
Dry foods, even if opened, in original packaging
Canned foods, unopened
Unused litter, even if opened, in original packaging
All CET dental products
All Vetri-Science Chews and Products
Laxaire Hairball Treatment
Laxatone Hairball Treatment
Anti-Icky-Poo
Urine Off Odor and Stain Remover
All Feliway Products (after calling Tech Support)
Vectra Flea Treatment (after calling Tech Support)
Revolution Flea Treatment
Fleago House Treatment
Furminator Pet Brush
Non-Returnable Items (due to possible infectious diseases, fleas, ringworm transmission or other reasons):
Drinking Fountains (unless defective), bowls, placemats
All beds and mats
Cat furniture/trees/scratching devices
Cat Carriers
All Toys (unless unopened)
Collars, harnesses, leashes & bells
All grooming products (except Furminator)
Treats (unless unopened)
Opened DVD's/CD's (unless defective)
Can lids (unless in sealed, original packaging)
Sale items
Litter Pans
Catnip (unless unopened)
Books
All Other Returns are handled on a case-by-case basis.
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