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If they are unused, in the original packaging, and it is witihin 45 days of purchase, some of our products may be returned. They must be accompanied with the original receipt, unless we have your account information on file. If you find that a product is defective upon using it, it can be returned. In either case, you will be given the chioice of an exchange, account credit, or a full refund.
Returnable Items With 100% Satisfaction Guaranteed:
Dry foods, even if opened, in original packaging
Canned foods, unopened
Unused litter, even if opened, in origianl packaging
All CET dental products
All Vetri-Science Chews and Products
Laxaire Hairball Treatment
Laxotone Hairball Treatment
Urine Off Odor and Stain Remover
Anti-Icky Poo
All Feliway Products
Advantage Flea Treatment
Revolution Flea Treatment
Fleago
Furminator
Non-Returnable Items (due to possible infectious diseases, fleas, ringworm transmission or other reasons):
Drinkwell Pet Fountains (unless defective), bowls, fabric palcemats
All bedding and mats
Cat furniture/trees/scratching devices
Cat Carriers
All Toys (unless unopened)
Collars, harnesses, leashes & bells
All grooming products (except Furminator)
Treats
Opened DVD's (unless defective)
Can lids (unless in sealed, original packaging)
Sale items
Used Litter Pans
All Other Returns are handled on a case-by-case basis.
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