Mon & Fri: 8 a.m.-6 p.m. Tues, Wed & Thurs: 8 a.m.-8 p.m. Sat: 8 a.m.-5p.m. Closed Sun.
Call 206-546-2287 (CATS)
Nurture Heal Educate
19203 Aurora Ave. N.
Shoreline, Washington

Feliway Diffuser Leaking?

Have you purchased a new Feliway and/or Feliway MultiCat diffuser? CEVA, the manufacturer of Feliway, has informed us that these new style diffusers may leak, and they are offering everyone who purchased a new kit a free replacement. Just visit www.diffusers.cevaconnect.com to request your replacement. If your diffuser is not leaking, it is still safe to use, and you still qualify for a new replacement. There is no need to return the product to the place of purchase. If you have any questions or concerns, please give us a call.

Below is the statement from Feliway's Facebook page:

Important information regarding 'new look' Feliway and Adaptil Diffusers and Refills

Over the past few weeks we have received a small number of reports that some refills are leaking from our new range of Feliway and Adaptil diffusers. Although the number of reports is tiny, we nonetheless decided to stop supplying the market with our new range of diffusers and refills and revert to our original range which will be available over the coming weeks.

The number of reports of refill leaking is in single figures in the UK and product efficacy is unaffected. Despite this, we decided to take action now because of our commitments to strict quality standards and to customer satisfaction.

We are reviewing the cause of the leaks and would emphasise that this issue did not arise in our extensive product testing prior to launch. Since we do not know how long it will take to find a solution, we are replacing current new range stock with stock of our original Feliway and Adaptil diffusers and refills.

Our position here is that no customer should be worse off as a result of this change. Those that have recently acquired a new range starter kit should consult with their usual supplier, once it is empty, so they can help you with the next step.

We are very sorry for the inconvenience this has caused, we hope our customers recognise that we have taken the right decision for the right reasons.

AAHA Cat Friendly Enviro Star Certified Care Credit